Shipping Policy

1. Order Processing:

• Orders are processed within 1–3 business days after payment confirmation.
• During peak seasons or sales, processing may take up to 5 business days.

2. Shipping Methods & Time:

• Standard shipping typically takes 5–10 business days depending on location.
• Expedited shipping options may be available at checkout.
• Delivery times may vary due to courier delays or regional factors.

3. Shipping Charges:

• Shipping charges are calculated at checkout based on the delivery location and shipping method.
• Free shipping may be offered on selected orders or promotions, as specified at checkout.

4. Order Tracking:

• Once shipped, you will receive a tracking number via email.
• Use the tracking number to monitor your shipment on the courier’s website.

5. Shipping Issues:

• If your order is delayed or not received, contact customer support at info.monkeystep@gmail.com with your order number.
• We will assist in tracking the order and resolving any shipping issues.

6. Address Accuracy:

• Ensure the shipping address provided is accurate.
• The company is not responsible for delays or lost items due to incorrect addresses.