Shipping Policy

1. Order Processing:

  • Orders are processed within 1–3 business days after payment confirmation.
  • During peak seasons or sales, processing may take up to 5 business days.

2. Shipping Methods & Time:

  • Standard shipping typically takes 5–10 business days depending on location.
  • Expedited shipping options may be available at checkout.
  • Delivery times may vary due to courier delays or regional factors.

3. Shipping Charges:

  • Shipping charges are calculated at checkout based on the delivery location and shipping method.
  • Free shipping may be offered on selected orders or promotions, as specified at checkout.

4. Order Tracking:

  • Once shipped, you will receive a tracking number via email.
  • Use the tracking number to monitor your shipment on the courier’s website.

5. Shipping Issues:

  • If your order is delayed or not received, contact customer support at info.monkeystep@gmail.com with your order number.
  • We will assist in tracking the order and resolving any shipping issues.

6. Address Accuracy:

  • Ensure the shipping address provided is accurate.
  • The company is not responsible for delays or lost items due to incorrect addresses.