Return & Refund Policy

1. Returns Eligibility:

• Products must be returned within 15 days of delivery.
• Items should be in their original condition, unused, unwashed, and with all tags and packaging intact.
• Only products purchased directly from our official store are eligible.

2. Non-Returnable Items:

• Items showing signs of wear or damage due to misuse.
• Clearance or final sale items (if any).

3. Return Process:

• Contact customer support at info.monkeystep@gmail.com with your order number, product details, and reason for return.
• Our support team will guide you with return instructions and the shipping address.
• Customers are responsible for the shipping cost of returns unless the item is defective or incorrect.

4. Refunds:

• Refunds are processed after the returned item is received and inspected.
• Refunds will be issued through the original payment method within 7–10 business days.
• Shipping charges (if any) are non-refundable, except for defective or incorrect items.

5. Exchanges:

• Exchanges for size or color (if available) are allowed following the return process.
• If the requested item is unavailable, a refund will be issued.

6. Defective or Damaged Items:

• Any defective or damaged product must be reported within 7 days of delivery.
• Include clear photos of the defect when contacting customer support.
• Eligible defective items will be replaced or refunded at no extra cost.

7. Contact for Assistance:

• For any queries regarding returns, refunds, or exchanges, reach out to info.monkeystep@gmail.com
• Our support team aims to respond within 24–48 hours.